Return and Refund Policy

30-day return policy

In addition to your statutory consumer rights, we offer a voluntary 30-day return period. This means that you may request a return within 30 days after receiving your order.

To request a return, contact us at info@flipzy.toys and include your order number and the items you wish to return.

For returns requested after the statutory 14-day withdrawal period, the product must be unused, undamaged, complete and, where reasonably possible, returned in its original packaging.

Please contact us before sending your return so that we can provide the correct return instructions. Items sent to us without identifying information may be delayed or impossible to process.

This voluntary 30-day return policy does not limit any statutory rights you may have under applicable consumer protection law.

European Union right of withdrawal

Consumers purchasing online within the European Union have the right to withdraw from their purchase without giving a reason within 14 days from the day after they, or a person nominated by them, receive the goods.

To exercise this right, you must inform us of your decision by sending a clear statement to info@flipzy.toys before the 14-day withdrawal period expires.

After notifying us, you must return the goods within 14 days.

You may inspect the product in the same way you would in a physical store. You are responsible for any reduction in the product’s value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

We ask that you return the product with all included parts and, where reasonably possible, in its original packaging. The absence of original packaging does not by itself remove your statutory right of withdrawal.

Return shipping costs

For returns made because you changed your mind, you are responsible for the direct cost of returning the goods to us.

We recommend using a tracked shipping service and retaining proof of shipment until your refund has been completed. We are not responsible for returned packages that are lost before reaching us.

If the product is defective, damaged during delivery, or you received the wrong item, we will cover the reasonable return shipping costs or provide another appropriate solution.

Damaged, defective or incorrect items

Please inspect your order after delivery and contact us as soon as possible if the product is damaged, defective, incomplete or different from what you ordered.

Email info@flipzy.toys with your order number, a description of the issue and, where possible, photographs showing the problem.

We will review the issue and arrange an appropriate solution, which may include replacement, repair, a price reduction or a refund, as required by applicable law.

Exceptions and non-returnable items

The statutory right of withdrawal may not apply to certain products, including:

• products made to the customer’s specifications or clearly personalised;

• digital products where performance has begun with the customer’s prior consent and acknowledgement that the right of withdrawal will be lost;

• gift cards, where permitted by applicable law.

Please contact us if you are uncertain whether an exception applies to your order.

Exceptions do not affect your rights where a product is defective, damaged or not as described.

Sale and discounted items are subject to the same statutory return rights as regularly priced items.

Exchanges

The fastest way to receive a different product is to return the original product and place a new order after your return has been approved.

If the item you received is defective, damaged or incorrect, contact us before placing a replacement order.

Refunds

We will notify you after we receive and inspect your return.

For returns made under the statutory EU right of withdrawal, we will refund all eligible payments, including the cost of our least expensive standard delivery option, within 14 days after receiving your withdrawal notice.

We may withhold the refund until we have received the returned goods or you have provided evidence that the goods were sent back, whichever happens first.

Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.

For returns made only under our voluntary 30-day return policy after the statutory withdrawal period has expired, the original delivery costs are not refundable unless required by applicable law.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed that your refund was issued, contact us at info@flipzy.toys.

Legal guarantee

Nothing in this policy limits your mandatory consumer rights.

Products sold to consumers in the European Union are covered by the applicable legal guarantee of conformity. If a product is defective, does not function as advertised or does not match its description, you may be entitled to repair, replacement, a price reduction or a refund in accordance with applicable law.

Contact

For questions regarding returns, refunds or defective products, contact:

NEVERMIND, d.o.o.
Email: info@flipzy.toys