Refund policy

Last updated: October 12, 2026

Try Flipzy at home for 30 days

Give your family time to find its rhythm. Try Flipzy at home for 30 days from delivery. If it is not the right fit, return it for a full refund of the price you paid for the returned products. Normal use, opening the packaging and applying the included stickers are all welcome.

Our 30-day money-back guarantee covers all physical Flipzy products, including Bases, Routine Packs, bundles and discounted items. If your order arrives in separate deliveries, the 30 days start when you receive the last item.

Free, easy returns

Email info@flipzy.toys within 30 days of delivery with your order number and the items you would like to return. You do not need to give a reason.

We cover return shipping from every destination we ship to. We will arrange a prepaid return label or agree to reimburse the reasonable cost of a tracked return. Contact us before posting the parcel so we can arrange the return method and give you the correct return address.

Send your return within 14 days after telling us you wish to return it. Please include the reusable components supplied with the returned product and pack them securely. Original packaging is helpful but is not required. Keep proof of postage until your refund is complete.

There are no restocking fees. Normal use during your at-home trial does not reduce your refund. The voluntary guarantee does not cover deliberate damage or misuse; this does not affect your statutory rights.

Your refund

We refund the full product price you paid for each item you return, including sale items. For a full-order return, we also refund the original standard shipping charge. Any extra charge you chose to pay for a faster or premium delivery service is not refunded.

For a partial return, we refund the amount paid for the returned items. We do not charge you for free shipping retrospectively if the items you keep fall below the free-shipping threshold.

Refunds go to your original payment method without a refund fee. We issue your refund without undue delay and within 14 days of receiving your return request. We may wait until we receive the returned goods or proof that you have sent them back, whichever happens first. Your bank or payment provider may take additional time to show the refund.

We will email you when your refund is issued. If you need help with a refund, contact info@flipzy.toys.

Damaged, defective, missing or incorrect items

If anything arrives damaged, defective, incomplete or different from what you ordered, email us with your order number and a description of the issue. Photos are helpful where possible. We will arrange a suitable solution, such as a free replacement, repair, price reduction or refund, and cover any necessary return shipping.

You do not need to buy another product to resolve a problem with your order.

Cancellations and exchanges

You can cancel your order free of charge before it is fulfilled. Email us as soon as possible with your order number. If it has already been fulfilled, you can use our free 30-day return service after delivery.

Want a different item? Email us and we will help you arrange a return and choose the replacement you need.

Your statutory consumer rights

Our 30-day guarantee adds to your legal rights. It does not replace or limit them.

Consumers buying online in the European Union can withdraw from their purchase without giving a reason within 14 days from the day after delivery of the last item. Send a clear statement of withdrawal to info@flipzy.toys before that period ends, then return the goods within 14 days of notifying us. Our free return shipping also applies to these returns.

You may use the following form, but it is not required:

To: NEVERMIND, trgovina in storitve, d.o.o., Perkova ulica 23A, Rodica, 1230 Domžale, Slovenia; info@flipzy.toys.

I hereby give notice that I withdraw from my contract for the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Date:
Signature (only if sent on paper):

EU consumers also benefit from a minimum two-year legal guarantee of conformity from delivery. If a product is faulty or does not match its description, contact us for a free remedy under the applicable consumer rules. Where your country provides longer protection or additional rights, those rights continue to apply.

Contact

NEVERMIND, trgovina in storitve, d.o.o.
Trading as Flipzy
Perkova ulica 23A, Rodica
1230 Domžale, Slovenia
Email: info@flipzy.toys
Company registration number: 8815232000
VAT ID: SI63088312