Shipping Policy

Order processing

Orders are normally processed within 1–2 business days, excluding weekends and public holidays.

After your order has been dispatched, you will receive a shipping confirmation email with tracking information.

During busy periods, product launches or holidays, processing may take slightly longer.

Shipping destinations

We currently ship to countries within the European Union.

Available shipping options for your address will be displayed during checkout.

Shipping rates

Shipping costs are calculated based on your delivery address and will be displayed at checkout before you complete your purchase.

Estimated delivery time

Estimated delivery within the European Union is:

3–7 business days after dispatch

Delivery estimates do not include the 1–2 business days required to process your order.

Delivery times are estimates and cannot be guaranteed. Delays may occur due to courier disruptions, severe weather, public holidays, peak shopping periods or other circumstances outside our reasonable control.

Order tracking

Once your order has been dispatched, you will receive a tracking link by email.

Please allow up to 48 hours for the tracking information to become active after receiving the shipping confirmation.

Incorrect or incomplete addresses

Please ensure that your delivery address is complete and accurate before submitting your order.

If you notice an error, contact us as soon as possible at info@flipzy.toys. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by applicable law.

Missing or delayed deliveries

If your order has not arrived within the estimated delivery period, please:

1. check the tracking information;

2. check whether the courier left a delivery notice;

3. check with other members of your household or neighbours;

4. contact us at info@flipzy.toys.

We will review the shipment information and, where necessary, contact the delivery provider.

Damaged packages or incorrect items

Please inspect your order after delivery.

If your package arrives damaged, incomplete or contains an incorrect product, contact us as soon as possible at info@flipzy.toys.

Please include:

• your order number;

• a description of the issue;

• photographs of the package and affected products, where possible.

We will review the issue and arrange an appropriate solution.

Contact us

For questions regarding shipping or an existing order, contact:

NEVERMIND, d.o.o.
Email: info@flipzy.toys