Fraktpolicy
Last updated: October 12, 2026
Order processing
Orders are normally processed within 1–2 business days, excluding weekends and public holidays.
After your order has been dispatched, you will receive a shipping confirmation email with tracking information.
During busy periods, product launches or holidays, processing may take slightly longer.
Shipping destinations
We ship within the European Union and to selected European destinations outside the EU.
Available shipping options for your address will be displayed during checkout.
Shipping costs
Shipping options, costs and any free-shipping eligibility are shown at checkout before you complete your purchase.
Estimated delivery time
Estimated delivery within the European Union is:
3–7 business days after dispatch
Delivery estimates do not include the 1–2 business days required to process your order.
Delivery times are estimates and cannot be guaranteed. Delays may occur due to courier disruptions, severe weather, public holidays, peak shopping periods or other circumstances outside our reasonable control.
Order tracking
Once your order has been dispatched, you will receive a tracking link by email.
Please allow up to 48 hours for the tracking information to become active after receiving the shipping confirmation.
Incorrect or incomplete addresses
Please ensure that your delivery address is complete and accurate before submitting your order.
If you notice an error, contact us as soon as possible at info@flipzy.toys. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by applicable law.
Missing or delayed deliveries
If your order has not arrived within the estimated delivery period, please:
check the tracking information;
check whether the courier left a delivery notice;
check with other members of your household or neighbours;
contact us at info@flipzy.toys.
We will review the shipment information, contact the delivery provider where needed and help resolve the delivery issue. If a parcel is confirmed lost before delivery, we will arrange a replacement or refund.
Damaged packages or incorrect items
Please inspect your order after delivery.
If your package arrives damaged, incomplete or contains an incorrect product, contact us as soon as possible at info@flipzy.toys.
Please include:
your order number;
a description of the issue;
photographs of the package and affected products, where possible.
We will arrange a suitable solution, such as a free replacement, repair, price reduction or refund, and cover any necessary return shipping. You do not need to buy another product to resolve a problem with your order.
Free 30-day returns
Try Flipzy at home for 30 days from delivery of the last item in your order. Normal use, opening the packaging and applying the included stickers are welcome. If it is not the right fit, email info@flipzy.toys within 30 days and send your return within 14 days after your request.
Return shipping is free from every destination we ship to. We will arrange a prepaid label or agree to reimburse reasonable tracked return costs by email. There are no restocking fees, and original packaging is not required.
We refund the price paid for the returned products. For full-order returns, we also refund the original standard shipping charge. Premium delivery upgrades are not refunded. If you return part of an order, we do not retrospectively charge for free shipping.
For complete instructions, refund timing and your statutory consumer rights, see our Return and Refund Policy.
Cancelling before fulfilment
You can cancel your order free of charge before it is fulfilled. Email us as soon as possible with your order number. If it has already been fulfilled, our free 30-day return service is available after delivery.
Contact us
For questions regarding shipping or an existing order, contact:
NEVERMIND, trgovina in storitve, d.o.o.
Email: info@flipzy.toys