Termeni de utilizare
TERMS OF SERVICE
Last updated: July 22, 2026
1. ABOUT US
This website and online store are operated by NEVERMIND, trgovina in storitve, d.o.o., trading under the Flipzy brand.
Throughout these Terms of Service, the terms “Flipzy”, “we”, “us” and “our” refer to NEVERMIND, trgovina in storitve, d.o.o.
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products to you. Shopify is not the seller of the products purchased from this store.
These Terms of Service apply to your use of our website and to purchases made through our online store. By using the website or placing an order, you agree to these Terms of Service, our Privacy Policy, Refund Policy and Shipping Policy.
Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.
2. ELIGIBILITY
By placing an order, you confirm that you are legally capable of entering into a binding contract.
Products intended for children must be purchased and set up by an adult.
The physical Flipzy products are suitable for children aged 3 and over. They may contain small parts. Adult setup and supervision are required. Always follow the safety information and warnings supplied with the product.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, prices, dimensions, materials and other information displayed on the website are accurate.
Colours and appearance may vary slightly depending on your screen, lighting conditions and natural variations in materials.
Product packaging, components or minor design details may be updated from time to time, provided that the product continues to match its description and intended function.
Routine Packs and the Flipzy System may be sold separately. The exact contents of each product are stated on the relevant product page.
Please review the product description, compatibility information, age recommendation and safety warnings before placing an order.
4. AVAILABILITY
All products are subject to availability.
Adding a product to your cart does not reserve it. A product may become unavailable before checkout is completed.
If a product becomes unavailable after you place an order, we will contact you and offer an appropriate solution. Where we cannot fulfil the order, we will cancel the affected item and refund the amount paid for it.
5. PRICES AND PAYMENT
Prices are displayed in euros unless another currency is shown.
Unless stated otherwise, displayed consumer prices include VAT where applicable. Shipping costs and any other applicable charges are shown before you complete checkout.
Available payment methods are displayed during checkout.
You agree to provide current, complete and accurate billing and payment information.
If an obvious pricing, technical or product-information error occurs, we may contact you before accepting or dispatching the order. You may confirm the order at the corrected price or cancel it for a full refund.
We will not increase the price of an order after it has been accepted.
6. ORDERS AND CONTRACT FORMATION
By submitting an order, you make an offer to purchase the selected products under these Terms.
After placing an order, you will normally receive an automated order confirmation. This confirms that we received your order but does not necessarily mean that the order has been accepted.
The purchase contract is concluded when we send you a dispatch confirmation or otherwise expressly confirm acceptance of your order.
We may refuse or cancel an order before acceptance where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorised;
- the delivery address is incomplete or outside our delivery area;
- we reasonably suspect fraud or misuse;
- an obvious pricing or technical error occurred;
- an order violates an applicable legal requirement.
If payment has already been collected for an order that we cancel, we will refund the affected amount using the original payment method.
7. PROMOTIONS, DISCOUNTS AND BUNDLES
Promotional offers, discount codes and bundle offers are subject to the conditions displayed with the relevant offer.
Unless expressly stated otherwise:
- offers cannot be exchanged for cash;
- discount codes cannot be combined;
- discounts apply only during the stated promotional period;
- offers remain subject to product availability;
- discounts cannot be applied retrospectively to completed orders.
For bundle purchases, you are responsible for selecting the required products and quantities before adding the bundle to your cart.
The final products, quantities, discounts and total price are displayed in your cart and during checkout. Please review them before completing the order.
8. SHIPPING AND DELIVERY
We ship to the destinations made available during checkout.
Processing times, estimated delivery times, shipping options and delivery charges are described in our Shipping Policy and displayed during checkout where applicable.
Delivery dates are estimates unless we have expressly agreed to deliver by a specific date.
Please provide a complete and accurate delivery address. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
The risk of loss of or damage to the products passes to you when you, or a third party nominated by you other than the carrier, physically receives the products.
If you independently arrange a carrier that was not offered by us, risk may pass when the products are handed to that carrier, as provided by applicable law.
9. RIGHT OF WITHDRAWAL AND RETURNS
Consumers purchasing online within the European Union generally have a statutory right to withdraw from the purchase within 14 days without giving a reason, subject to legally permitted exceptions.
In addition to statutory rights, we offer a voluntary 30-day return period under the conditions stated in our Refund Policy.
To request a return, contact us at info@flipzy.toys before sending the product back.
For change-of-mind returns, you are responsible for the direct cost of returning the products unless we have agreed otherwise or applicable law requires us to cover that cost.
Products should be returned complete and with all included components. You may handle a product only as reasonably necessary to determine its nature, characteristics and functioning.
You may be responsible for a reduction in value caused by handling beyond what would normally be permitted in a physical store.
Detailed return instructions, refund timing and any applicable exceptions are provided in our Refund Policy.
10. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If a product is damaged, defective, incomplete, does not match its description or is different from what you ordered, contact us at info@flipzy.toys.
Please include your order number, a description of the issue and photographs where reasonably possible.
We will review the issue and provide an appropriate remedy in accordance with applicable law. This may include repair, replacement, a price reduction or a refund.
Nothing in these Terms or in our voluntary return policy limits your statutory rights or the applicable legal guarantee of conformity.
11. CUSTOMER ACCOUNTS
Where customer accounts are available, you are responsible for keeping your login details confidential and for activities carried out through your account.
You must provide accurate and current information.
Please contact us if you believe that your account has been accessed without permission.
We may suspend or close an account where reasonably necessary to protect the customer, our website or other users from fraud, misuse or security risks.
12. ACCEPTABLE USE
You may not use the website:
- for unlawful, fraudulent or harmful purposes;
- to violate intellectual property or privacy rights;
- to submit false, misleading or malicious information;
- to upload viruses or other harmful code;
- to interfere with the website’s security or operation;
- to obtain unauthorised access to accounts, systems or data;
- to collect information about other users without permission;
- to place fraudulent orders or misuse promotional offers.
We may restrict access to the website where reasonably necessary to prevent misuse, fraud, security threats or unlawful activity.
13. INTELLECTUAL PROPERTY
The website and its content, including the Flipzy name, branding, product designs, text, illustrations, photographs, graphics, videos and layout, are owned by us or used with permission.
You may access and use the website for personal, non-commercial shopping purposes.
You may not copy, reproduce, modify, distribute, sell or commercially exploit website content without prior written permission, except where permitted by applicable law.
Purchasing a product does not transfer ownership of our intellectual property rights.
14. REVIEWS AND CONTENT SUBMITTED BY CUSTOMERS
If you submit a review, photograph, comment or other content, you confirm that:
- you have the right to submit it;
- it is based on your genuine experience where presented as a review;
- it does not infringe another person’s rights;
- it is not unlawful, abusive, defamatory, misleading or fraudulent.
You retain ownership of your content.
By submitting content for publication, you grant us a non-exclusive, royalty-free right to display, reproduce and use that content in connection with operating and promoting Flipzy, subject to applicable privacy and consumer protection law.
We may moderate or remove submitted content where it violates these Terms, applicable law or the rights of another person. We will not remove genuine negative feedback solely because it is negative.
15. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to services operated by third parties, including Shopify, payment providers, delivery providers, social media platforms and other technology providers.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for the independent content or practices of third-party websites that we do not control.
Nothing in this section limits our responsibility for service providers acting on our behalf where applicable law makes us responsible.
16. PRIVACY
We process personal information as described in our Privacy Policy.
Our Privacy Policy explains what information we collect, why we use it, who we share it with and the rights available to you.
17. WEBSITE AVAILABILITY
We aim to keep the website available and functioning correctly, but we cannot guarantee uninterrupted access at all times.
We may temporarily suspend or restrict access for maintenance, security, updates or circumstances outside our reasonable control.
We may update or discontinue website features where reasonably necessary. Changes will not affect purchase contracts already concluded unless required by law or agreed with you.
18. LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing limits liability for:
- fraud or fraudulent misrepresentation;
- death or personal injury caused by negligence;
- intentional misconduct or gross negligence;
- defective products where liability cannot legally be excluded;
- violation of mandatory consumer rights.
Subject to applicable law, we are not responsible for indirect losses that were not reasonably foreseeable when the contract was concluded.
Where you purchase as a consumer, we are not responsible for losses arising solely from commercial or business use of products intended for personal and family use.
19. EVENTS OUTSIDE OUR CONTROL
We are not responsible for a delay or failure caused by circumstances outside our reasonable control, such as severe weather, natural disasters, transport disruptions, strikes, government measures, widespread technical failures or interruptions to essential services.
We will take reasonable steps to reduce the effect of such circumstances and will inform affected customers where appropriate.
This section does not remove any rights you may have where an order is not delivered within an agreed or legally required period.
20. COMPLAINTS AND OUT-OF-COURT DISPUTE RESOLUTION
Please send complaints to info@flipzy.toys.
Include your order number and sufficient information for us to review the issue. We will try to resolve complaints directly and within a reasonable period.
NEVERMIND, trgovina in storitve, d.o.o. does not recognise any specific out-of-court consumer dispute resolution provider as competent to resolve consumer disputes, unless participation is mandatory under applicable law.
This does not limit your right to contact a consumer protection authority or bring a claim before a competent court.
21. GOVERNING LAW AND JURISDICTION
These Terms and purchase contracts concluded through the website are governed by the laws of the Republic of Slovenia.
If you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protections available under the law of your country of residence.
Any dispute may be brought before a court having jurisdiction under applicable national and European Union law.
22. CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our products, services, business practices or legal obligations.
The updated Terms will be published on this page with a revised “Last updated” date.
Changes do not apply retroactively to orders already accepted unless required by law or expressly agreed with you.
23. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
The invalid provision will be interpreted or replaced only to the extent necessary to make it valid and consistent with its original purpose and applicable law.
24. CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
NEVERMIND, trgovina in storitve, d.o.o.
Trading under the Flipzy brand
Perkova ulica 23A
Rodica
1230 Domžale
Slovenia
Email: info@flipzy.toys
Company registration number: 8815232000
VAT ID: SI63088312